Legal Documents
These Terms of Service ("Terms") govern your access to and use of the MexiaHealth website located at mexiahealth.com and all related services provided by MexiaHealth ("Company," "we," "us," or "our"). By accessing our website or purchasing a concierge package, you agree to be bound by these Terms.
MexiaHealth is a medical tourism concierge and care coordination service. We are not a healthcare provider, hospital, clinic, or medical practice. We do not diagnose, treat, cure, or prevent any disease or medical condition. Our services consist exclusively of:
All medical decisions, diagnoses, treatment plans, and healthcare services are the exclusive responsibility of the licensed physicians and hospitals you engage through our network.
Our services are available to individuals aged 18 and over who have legal capacity to enter into binding agreements. By using our services, you represent that you meet these requirements. We reserve the right to refuse service to anyone at our sole discretion.
Your purchased package provides access to coordination services only. Package fees are non-refundable once a case manager has been assigned and initial coordination has commenced. Medical procedure costs, hospital fees, physician fees, medication costs, and any other clinical expenses are entirely separate from and in addition to your MexiaHealth concierge package fee.
Important: MexiaHealth does not guarantee any specific medical outcome, surgical result, or clinical success. Results of medical procedures depend entirely on the individual patient's condition, the treating physician's judgment, and factors outside our control.
All package fees are charged in United States Dollars (USD) and processed securely through Stripe. By completing a purchase, you authorize the charge to your provided payment method. Prices are subject to change; changes do not affect packages already purchased.
All content on this website — including text, graphics, logos, images, and software — is the property of MexiaHealth and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
To the maximum extent permitted by applicable law, MexiaHealth shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, your interaction with any healthcare provider in our network, or any medical procedure undertaken as a result of our coordination. Our total aggregate liability shall not exceed the amount you paid for your concierge package.
These Terms are governed by the laws of Mexico City (Ciudad de Mexico), Mexico. Any dispute arising from these Terms shall first be subject to good-faith negotiation, then mediation, and finally binding arbitration conducted in Mexico City. Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction.
We reserve the right to modify these Terms at any time. Material changes will be communicated by updating the "Last Updated" date on this page and, for active patients, by email notification to the address on file.
MexiaHealth is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
We do not sell your personal data. We share your information only with:
We retain personal data for as long as necessary to provide our services and comply with legal obligations, typically no longer than 7 years after your last interaction with our service.
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data. Contact privacy@mexiahealth.com to exercise these rights.
Important Notice: MexiaHealth is a concierge coordination service, not a Covered Entity under the Health Insurance Portability and Accountability Act (HIPAA) as defined under 45 CFR Parts 160 and 164. However, we voluntarily adopt HIPAA-equivalent privacy standards for all Protected Health Information (PHI) we handle on your behalf, and we contractually require the same of our network partners.
PHI includes any individually identifiable health information we receive, create, or maintain on your behalf, including information about your past, present, or future physical or mental health conditions, the healthcare services provided to you, and payment for those services.
We use and disclose your PHI only in the following circumstances:
Request and receive a copy of your PHI and care coordination records held by MexiaHealth within 30 days of your request.
Request corrections to your health information if you believe it is inaccurate or incomplete.
Request restrictions on how we use or disclose your PHI, though we are not always required to agree to your request.
Request a list of disclosures of your PHI we have made in the past six years, excluding disclosures for treatment and operations.
Request that we communicate with you by specific means — e.g., only via encrypted email or only to a specific phone number.
File a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.
We implement the following administrative, physical, and technical safeguards to protect your PHI:
In the event of a breach of unsecured PHI, we will notify affected individuals within 60 days of discovery of the breach, consistent with HIPAA Breach Notification Rule standards (45 CFR §164.400).
For all PHI requests, privacy concerns, or HIPAA-related complaints, contact our Privacy Officer:
Email: privacy@mexiahealth.com
Response time: Within 5 business days
You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr — we will not retaliate against you for filing a complaint.
MexiaHealth does not provide medical advice. All content on this website — including blog articles, cost comparisons, hospital descriptions, and service descriptions — is for informational purposes only and does not constitute medical advice, diagnosis, or treatment recommendations.
Use of this website and our concierge services does not create a doctor-patient relationship between you and MexiaHealth or any of our staff. The information provided herein should not be used as a substitute for professional medical advice, diagnosis, or treatment from a licensed healthcare provider who knows your specific circumstances.
All procedure cost ranges and price comparisons published on this website are approximations based on publicly available data and general market information. Actual costs depend on individual clinical circumstances, the specific provider chosen, implant or material selection, length of stay, and other factors. MexiaHealth does not guarantee that any procedure will be available at the prices described.
Seeking medical care abroad involves inherent risks that patients should fully consider before proceeding, including but not limited to:
We strongly encourage all patients to consult with their primary care physician before undertaking any medical procedure abroad and to obtain comprehensive travel health and medical evacuation insurance.
This Cookie Policy explains how MexiaHealth uses cookies and similar technologies on our website.
Our website currently uses a limited set of cookies:
Note for future visitors: If we add analytics or advertising tools in the future, this Cookie Policy will be updated and our cookie consent banner will be revised to offer opt-in/opt-out controls for those categories before they are activated.
You can control and delete cookies through your browser settings. Note that disabling Stripe's cookies will prevent the payment system from functioning. For more information on managing cookies, visit allaboutcookies.org.
For any questions, concerns, or requests relating to these legal documents, please contact us:
General inquiries: info@mexiahealth.com
Privacy & HIPAA matters: privacy@mexiahealth.com
Concierge services: concierge@mexiahealth.com
MexiaHealth · Polanco, Mexico City, CDMX, Mexico · mexiahealth.com